Important Note
This is a general template. Please review with your legal counsel for the final version compliant with current regulations.
1. Data Controller
This disclosure is made within the scope of the Personal Data Protection Law No. 6698 ("KVKK") of the Republic of Türkiye.
Data controller: CNR Robotik
Address: Sülüntepe Mah. Müstahsil St. No:3 Pendik / Istanbul
Email: info@cnrrobotik.com.tr
Phone: +90 553 905 09 39
2. What data we collect
Through quote and contact forms on our website, we collect:
- Identity: name, surname, company name
- Contact: email, phone
- Customer transaction: service type, message content, file attachments
- Technical: IP address, browser type, visit logs (security and analytics purposes)
3. Purposes of processing
Collected personal data is processed for:
- Responding to your quote and information requests
- Carrying out service / maintenance / spare parts processes
- Providing technical support
- Customer relationship management
- Legal obligations (tax, billing, archiving)
- Improving the website (anonymized analytics)
4. Legal basis
KVKK Art. 5/2:
- Explicit consent (form submissions),
- Necessary for the establishment / performance of a contract (your service request),
- Legal obligation (billing, tax),
- Legitimate interests (site security, analytics, fraud prevention).
5. Data transfer
Your personal data may be transferred to:
- Authorized service providers (mail, hosting, payment) only as necessary
- Public institutions when legally required
- Authorized dealers and manufacturers (e.g., for original spare parts supply)
We do not transfer your data abroad without your explicit consent.
6. Retention period
| Data type | Period |
|---|
| Quote / contact requests | 3 years |
| Customer service records | 10 years (commercial code) |
| Invoice & financial records | 10 years (tax code) |
| Cookies (analytics) | Maximum 12 months |
After expiry, data is permanently deleted or anonymized.
7. Your rights
Under KVKK Art. 11, you have the right to:
- Learn whether your personal data is being processed
- Request information about the processing
- Learn the purpose and whether it is used in line with the purpose
- Know third parties to whom data is transferred
- Request correction of incomplete or incorrect processing
- Request deletion or destruction
- Request notification of corrections / deletions to third parties to whom data has been transferred
- Object to the analysis of processed data exclusively through automated systems and to a result that adversely affects you
- Demand compensation for damages arising from unlawful processing
8. How to exercise your rights
To exercise your rights, you can contact us via:
Your application will be evaluated within 30 days at the latest.
